Posts Tagged ‘Mark Riffey’

Where’s The Friction?

By MARK RIFFEY - What do you repeatedly force your clients to do that they simply shouldn't have to do?... more

Work, Caring, And Filtering Employers

By MARK RIFFEY - Are you looking for a solid, well-run company to grow with? This will help.... more

“Sink Or Swim” Isn’t Training

By MARK RIFFEY - I'll go back because that guy made a routine purchase memorable.... more

Listen to Clients. They Say The Darndest Things

By MARK RIFFEY - When you listen to clients openly and without an agenda, the value of what you learn can be huge.... more

Leads: Like a Friend Who Needs Advice

By MARK RIFFEY - A good list treats leads like a friend who needs advice.... more

Being Prepared For Employee Turnover

By MARK RIFFEY - One of the most expensive activities your business can experience is employee turnover. When employees leave, a piece of the company leaves with them.... more

Client Care and Feeding – A Strategic Responsibility

By MARK RIFFEY - The custody, guardianship and defense of your clients is a strategic responsibility.... more

Try A Dashboard To Share Your Metrics

By MARK RIFFEY - When your team can easily wrap their heads around the numbers critical to their department, it'll change their behavior.... more

Encourage Them To Climb The Ladder

By MARK RIFFEY - Every business should seek ways to provide an ascension ladder for their clientele - and create the desire to climb it.... more

Is There Truth In Your Advertising?

By MARK RIFFEY - It takes one time for people to lose trust in your advertising. ONE TIME.... more

What Halftime Advice Do You Give Your Staff?

By MARK RIFFEY - Halftime provides a natural break in the action to reflect, assess, adjust and re-engage. For a company, use them like a timeout.... more

Protecting Traditional Assets Isn’t Enough

By MARK RIFFEY - Are all of your most valuable assets being protected, or only those your insurance & bank care about?... more

Consistent Experience

By MARK RIFFEY - How does your sidewalk reflect on your ability to credit a payment or deliver a meal?... more

When Hiring, Choose Commitment Over Ego

By MARK RIFFEY - The difference between a strong business leader and a weak one is easily detected: Who do they surround themselves with – and why?... more

Chaos, Panic And Other Delights

By MARK RIFFEY - How your team handles recovery from a mistake is often more important than the mistake.... more

Keep Your Eye On The Ball

By MARK RIFFEY - After every election, it's painfully easy to lose focus. Don't.... more

Warming Up Your Cold Email

By MARK RIFFEY - With double digit below zero weather arriving in Montana this week, the last thing any of us need is a cold email.... more

Brainstorming A 2017 Business Roadmap

By MARK RIFFEY - Ready to start working through the first task on the detailed 2017 business roadmap that you painstakingly carved out over the last month? ... more

Preparing to Sell Your Business…Or Not

By MARK RIFFEY - As you get a little older, one of the natural things you start to think about is “What am I going to do with this business?”... more

The Smell (or Aroma) Of Sales

By MARK RIFFEY - Sales is tough work. One of the things that makes it challenging is starting a conversation with someone you don’t know.... more

Focus Isn’t Enough

By MARK RIFFEY - When it comes to your business, what drives your decision to let something slide a little, be it a day, a week or "forever"?... more

Don’t Forget the Ice

By MARK RIFFEY - Does your merchandising save your customers a trip? It should.... more

Are you Using Your Marketing Data Effectively?

By MARK RIFFEY - Presumably you have a budget and as a part of it, income / revenue goals. How certain are you that you’ll hit them this month?... more

The Ups and Downs of Complexity

By MARK RIFFEY - Business people (myself included) seem to have a habit of making projects more complex than they should be.... more

It’s Time To Sell Something

By MARK RIFFEY - Selling the right product to the right person so they can do what they need to do (or get what they want) is honorable work.... more

What Are You Afraid Of?

By MARK RIFFEY - Is your business clinging to fear-driven artificial barriers? Limiting thoughts had my software company stuck on a sales plateau.... more

New Project Idea? Do This First

By MARK RIFFEY - Wouldn't it be nice to know if a project was going to fail after two weeks rather than two years?... more

The Danger Of Presumption

By MARK RIFFEY - There are many ways that assumptions can endanger your projects. The key is to have a process that does as much as possible to eliminate them.... more

The One Sentence That Can Make Or Break You

By MARK RIFFEY - How are you spending your downtime? You may not have any influence over your team’s downtime, but you can still set an example.... more

Christians, Lions and Wives of New Jersey

By MARK RIFFEY - How are you spending your downtime? You may not have any influence over your team’s downtime, but you can still set an example.... more

A Recipe For Teamwork

By MARK RIFFEY - If you had to make up a recipe for teamwork, what would you stir in?... more

Are you Hiring Millennials?

By MARK RIFFEY - Where will your company be in 15-20 years if you don't hire, groom and train 18-34 year olds over the next 10 years?... more

Take Ownership

By MARK RIFFEY - Whether you like it or not, anyone who sells for you, advertises for you, reps for you or in any way helps you sell what you do REPRESENTS YOU.... more

Context Equals Opportunity

By MARK RIFFEY - When your client is under pressure, you have an opportunity to create a memory that can last a lifetime.... more

How Do You Protect Your Business?

By MARK RIFFEY - Business owners protect their business by reducing risk, managing cash flow, getting appropriate legal advice and insuring their people and assets properly.... more

Who Can Help You?

By MARK RIFFEY - This past week seems to have been a perfect storm of paths crossing about getting help from coaches, mentors and teachers.... more

Are You Doing the Important Work?

By MARK RIFFEY - What are you not getting done? Why aren’t you getting those things done? Does important work often go undone? If so, is that work truly important?... more

Five Business Myths To Ignore

By MARK RIFFEY - Focusing on these myths will do nothing but delay the success of your business. Shut them out.... more

What Can’t Change that Must Change?

By MARK RIFFEY - What Can’t Change that Must Change? If you doubled the size of your sales team, would your sales double?... more

The Sales Prevention Department

By MARK RIFFEY - Is a part of your process killing sales and running off clients? If you have a 'sales prevention department' here's how you can get rid of it!... more

What The Supreme Court And Your Business Share

By MARK RIFFEY - Events like this can have a critical, if not fatal impact on your business. Could your business survive your death or permanent disability?... more

Is It Done Yet?

By MARK RIFFEY - The earlier the customer sees your work, the earlier you'll find out if you're on track.... more

Why Do Startups Fight City Hall?

By MARK RIFFEY - To a startup, city hall is often the next obstacle in line.... more

Start Your Marketing Calendar

By MARK RIFFEY - Are you marketing with intent or by accident? Choose intent.... more

Hiring Entry Level People and (Gasp) Millennials

By MARK RIFFEY - I know a number of 20-somethings who are looking for jobs. Some like to categorize “millennials” as a generation of slackers with no work ethic and no motivation.... more

Train Them To Make It Easy To Buy

By MARK RIFFEY - Word of mouth business and referrals come from handling problems gracefully.... more

Leading Your Team to Goal Setting

By MARK RIFFEY - How do you prepare your staff to contribute to your company's success?... more

Company Goals Need Context

By MARK RIFFEY - Company-wide goals need to have "Why does this matter to me?" context at all levels of the company, for every employee.... more

Working Linear vs. Parallel

By MARK RIFFEY - What costs do you introduce by solving problems sequentially?... more

Is Your Business 2016 Ready?

By MARK RIFFEY - Planning for 2016 is about more than adjusting numbers in a spreadsheet.... more